The NetFacilities team believes in providing unsurpassed service to all clients. That is why we include ongoing support whether you have one facility or many. Unique to NetFacilities, you work one-on-one with a dedicated Support Consultant at all times. You will never have to deal with call centers. Your Support Consultant will become intimately familiar with your organization’s operations and personnel to help you achieve your goals. This level of service cannot be found anywhere else!
NetFacilities conveniently conducts all ongoing training via Internet and conference call meetings. Your dedicated Support Consultant is friendly in addition to being knowledgeable about our products and services. We want to understand your business and help you get the most out of NetFacilities. Developing and maintaining a close relationship by working with the same Support Consultant makes all the difference in achieving this goal. Web training and telephone support is available Monday through Friday between 7:00 AM and 4:00 PM Pacific Standard Time.
NetFacilities system maintenance is included so you can have peace of mind and no hidden charges. All clients receive system enhancements automatically anytime we update the system - revisions appear seamlessly. NetFacilities includes assisted set-up to eliminate any guesswork, assuring that you are up and running quickly. Following the initial set-up, your support and training will be scheduled. Your first introduction course will take you through the NetFacilities system features and functions. Additional training courses will cover various aspects of system use and deployment, while moving at a comfortable pace. We have an online help guide for those users wishing to “self-serve” and explore how to use the various system functions on their own.
All other NetFacilities users (tenants, employees, maintenance staff and vendors) may submit online case forms to ask questions or request assistance via e-mail. Online support response times vary, usually within the same day.
To get started on streamlining your facility operations, Contact Us.
We manage facilities and grounds for over 50 buildings on two campuses. That's a lot of work orders, and a ton of asset maintenance. Users originate work orders in minutes with the NetFacilities user friendly program. NetFacilities helps us stay organized and on track.Mary Brown Union University Jackson, Tennessee
NetFacilities has been meeting our needs and expectations and we are able to track our performance and information that can be used to improve our program and we find it very easy to use. The staff at NetFacilities have been very responsive every time we need training and we appreciate their assistance.Beatrice Stevens Polk County Health Department
I could go on and on about how NetFacilities` reporting, inventory and man hour management capabilities have made our jobs easier and more efficient here at the TAC Logan ACS Service Project. Suffice it to say, NetFacilities was just what I was looking for in help us to manage our site and would highly recommend them to anyone who is consideringThomas Sullivan Service Team Leader Logan Airport
using them for their site.
I have close to 200 sites, from Santa Barbara to San Diego, and the work order generation has simplified my job tremendously. It is such a powerful tool. It's really working for us.Lynda M. Wycoff Pacifica Property Management Co Southern California
With Net Facilities, everything is documented, so there is complete accountability. Using it is as easy as easy gets. There is nothing complicated about this software. We use NetFacilities for everything our office does now. It's so friendly and self-explanatory. I just love it.Andrea Anderson Douglas Emmett and Company Los Angeles, California
NetFacilities meets our needs and expectations and we are able to track our performance and information that can be used to improve our program. We find it very easy to use and the staff at NetFacilities have been very responsive every time we need training.Beatrice Stevens Polk County Health Department Florida