NetFacilities Premier Support

The NetFacilities team believes in providing unsurpassed service to all clients. That is why we include ongoing support whether you have one facility or many. Unique to NetFacilities, you work with one dedicated support contact at all times. You will never have to deal with call centers. You also have ongoing training included. Your Support Consultant will become intimately familiar with your organization’s operation, your personnel, and help you achieve your goals. This level of service cannot be found anywhere else!

NetFacilities conveniently conducts all ongoing training via Internet and conference call meetings. Your dedicated Support Consultant is friendly in addition to being knowledgeable about our products and services. We want to understand your business and help you maximize the benefits of using NetFacilities. Developing and maintaining a close relationship by working with the same Support Consultant makes all the difference in achieving this goal. Web training, and telephone support, is available Monday through Friday between 7:00 AM and 4:00 PM Pacific Standard Time.

NetFacilities system maintenance is included so you can have piece of mind and no hidden charges. All clients receive system enhancements automatically anytime we update the system - revisions appear seamlessly. NetFacilities includes assisted set-up eliminating the guesswork, assuring you get up and running fast. Following initial set up your support and training will be scheduled. Your first introduction course will take you through the NetFacilities system features and functions. Additional training courses will follow for various aspects of system use, and deployment, moving at a comfortable pace.

All other NetFacilities users (tenants, employees, maintenance staff, and vendors) may submit online case forms to ask questions or request assistance via email. Online support response times vary, usually within the same day.

To get started on streamlining your facility operations, Contact Us.