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Frequently Asked Questions

CMMS is computerized maintenance management software used to manage facility and property operations such as work orders or asset maintenance. A CMMS system gets your company organized and on track with day-to-day mission critical maintenance activities. Many companies use paper, post-it notes, voicemail, e-mail, and facsimile to schedule or track maintenance requests (work orders) or scheduled maintenance (preventive maintenance) of assets and equipment. Using a CMMS streamlines the process so managers and staff can stay organized, connected and efficient.

NetFacilities has everything you need in one centralized, web-based (ASP), system. NetFacilities is a powerful web-based maintenance management solution designed to increase your efficiency by linking together all of your locations, buildings, managers, employees, tenants, vendors, and suppliers into one centralized network for workflow collaboration. Manage assets, preventive maintenance, work orders, inventory, vendors, and more.

NetFacilities supports the most up-to-date encryption protocols, so your login is safe and secure.

NetFacilities provides the system and our clients enter the data. You own your data at all times. This is an important part of your selection process. Some companies hold your data hostage, but NetFacilities will teach your system administrator how to take periodic data snap-shots. The data exports into MDB file format and may be used in your other systems (accounting, etc.).

NetFacilities is an Application Service Provider, or Software as a Service, available via the Internet (100% web-based). There is no software to install and we support, maintain, and update the system constantly. Our clients love the savings we deliver - no IT resources or hardware needed, no extra or hidden fees, and a secure system available 24/7 from anywhere you have an Internet connection and Explorer 6.0 or higher. It's easy, effective, and efficient facilities without messy software to install/maintain.

Technically, you do not need any hardware for NetFacilities, since we are a hosted solution. We provide the system, the system maintenance, and all other IT resources/hardware. You will, however, need computer systems with Internet and browser capability to log into your licensed domain. We suggest using the latest computer systems available with the latest version(s) of Microsoft. Several of our clients use alternate browsers and MAC environments. Although NetFacilities functions in these environments, the system primarily uses a Windows environment. Therefore, Internet Explorer is preferred.

System enhancements and upgrades are included for our licensed clients. System upgrades/enhancements show up seamlessly.

NetFacilities includes unlimited users for licensed clients. Allowing you to include everyone in your facility and property maintenance management process is a sure way to increase efficiency. When you license NetFacilities you provide a valuable tool for communication and organization for your managers, employees, maintenance team, tenants and vendors. Connect every person, place and thing into one centralized network. It's easy, effective and efficient.

A work order, also known as a work request, is any requested item related to work on your facility, an asset or an area. Property managers use work orders to manage tenant requests, schedule daily work and protect building assets and equipment. Facility directors use work orders to manage tenant requests, maintain building assets and equipment, or schedule area maintenance for each facility. Anyone can benefit from NetFacilities web-based work order management because the system tracks everything in real-time. With online work orders your organization can reduce phone calls, office visits, faxes and e-mails. Your employees, tenants, managers and vendors have a powerful tool to stay connected and organized. No more searching through stacks of paper, endless voicemails or out-dated e-mails and faxes. Real-time information, time- and date-stamped audit trails, no paperwork and information within the click of a mouse.

With your licensed NetFacilities domain you can see what you have and where you have it, across your entire portfolio. We teach you how to enter, configure and manage assets and equipment (like HVAC units, vehicles, equipment, etc.). Once you have your assets in the system, we teach you how to run automatic PM items (preventive maintenance items) to protect your assets. Collect critical data about each asset and see a unique work or repair history for each asset.

Property management companies (commercial and residential property management), facility managers, schools and universities, restaurants and hotels, health clubs and retail chains, and non-profit organizations use NetFacilities. Anyone who needs to keep track of facilities or properties needs NetFacilities.

We include unlimited online support via case-forms for our licensed clients. Furthermore, we offer ongoing web-training and phone support, for your top-level user group. This is live training and support with our support team. All licensed users have access to the online user help guide.

NetFacilities charges by the site. A site is a standalone property location with one or more buildings (regardless of square footage/size). Do you have locations with only one structure per location? Do you have locations with groups of buildings, like an office complex or campus? Please tell us how many locations you have, and the types of sites you manage, so we may provide an appropriate estimate. We include unlimited users for all licensed clients.

We allow unlimited users so you can include everyone in your day-to-day maintenance operations. Systems that charge by the user force you to leave out important participants in the property and facility management process. We see all users (managers, employees, maintenance staff, tenants and vendors) as integral parts of your maintenance process. Allowing everyone to participate improves communication and increases efficiency. NetFacilities connects every person in one centralized system, for real-time collaboration, to reduce phone calls, e-mails, voice mails and faxes and to save time.

Your vendors and contractors can use the system with you at no additional charge. We see your vendors as an extension of your property and facility management process. We allow unlimited vendors and contractors to enhance the way you manage properties and facilities. NetFacilities helps your vendors become better providers. Vendors can receive, track, manage and complete work orders via the vendor portal (a separate login). This provides an effective tool for your vendors to stay connected and organized.

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